Patient Education in a Pandemic: Emerging Topics and Practices

Tune in to hear from three leaders in patient education as they share their experiences during COVID-19. Representing health systems across the US, their insight will allow you to learn more about innovative and emerging practices focused on health literacy and patient education during the current pandemic. 


  1. Discuss lessons learned thus far
  2. Identify emerging areas and topics for patient education surrounding COVID-19
  3. Provide practical applications of strategies
  4. Identify and discuss the use of alternative teaching modalities 

Date: Friday, August 14           

Time: 1 pm ET - 2 pm ET 

Cost: Free


  • HCEA members
  • HCEA members are allowed to invite others
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Webinar Moderator: Erica Ailes, BSN, RN, CPN, Clinical Learning Coordinator, Patient/Family Education Program, Children's Healthcare of Atlanta

Chat Moderator: Gary Ashwal, MA, HCEA President Elect, Booster Shot Media


Kristin Barton, MA, CHES         

Kristin Barton is the program administration manager II for Health Literacy | Patient & Family Education | Communications at Boston Children’s Hospital. She is also a system manager for GetWellNetwork, an interactive education and entertainment system that operates via the bedside television. She is a staff member on the hospital-wide Family Advisory Council.

Kristin works with clinicians to create easy-to-understand patient and family health education materials. She is a Certified Health Education Specialist and a Member at Large on the Board of the Health Care Education Association (HCEA). She holds a master’s degree in Health Communication from Emerson College in collaboration with Tufts University School of Medicine. Her master’s education focused on developing the knowledge and skills necessary to plan, deliver and evaluate health information and disease prevention campaigns.


Thomas (Tom) Bauer, RT (R), MBA

Thomas (Tom) K. Bauer is the Senior Director of Patient and Family Education at Johns Hopkins Medicine. Mr. Bauer is a leading authority, speaker and advocate for health literacy and patient education programs to improve cost, quality and satisfaction outcomes.

Tom's research has been presented in over 40 publications or presentations. His work has been recognized by the Institute of Medicine for the successful deployment of health literacy tactics addressing the 10 attributes of a Health Literate Organization. 


Haley Fuller, BS, CHES

Haley Fuller is the Patient Education Specialist at Penn Medicine Lancaster General Health. Her role allows her the ability to collaborate with interprofessional staff to standardize and optimize patient education practices across the health care continuum. She chairs the Patient Education Committee and steers various system-wide patient education efforts. Haley is a Certified Health Education Specialist and has held prior roles in patient experience, health insurance navigation, as well as service coordination for seniors and adults with disabilities. 


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